Plada Infotech Services IPO Details

Incorporated in 2010, Plada Infotech Services Limited specializes in delivering comprehensive Business Process Outsourcing (BPO) services tailored to our clients' specific needs.

The company provides a wide range of services ranging from recruitment & payroll management, merchant acquisition, field support, software solutions, seller onboarding, and account management to clients.

Following is an illustrative list of the business operations and the services that Plada provides:

1. Merchant Acquisition: The company acquires and on-boards new merchants for Banks, NBFCs, and Startups (both Domestic and Multinational Companies). Plada's merchant acquisition services extend from lead-based visits to cold calls. The Company ensures end-to-end services for the clientele including Merchant engagement its activation, documentation, training, and establishment, Application Processing From KYC to TID generation, Automated Lead Management Tool, and M-Reporter Application for Sales to track and manage productivity.
2. Field Support: Field service management typically involves dispatching technicians, workers, or contractors to a location outside company premises to install, maintain, or repair equipment, systems, or assets. In addition, these professionals manage the team, assign tasks, prepare reports, and maintain customer relationships.
3. Recruitment & Payroll Management: Plada offers Payroll Management services as a complete and integrated solution. The clients comprise Banks & Corporates for whom end-to-end payroll management is done through the platform Kundali.
4. Account Management: Account management involves managing the processes and compliances associated with merchant engagement & activation, data security, merchant acquisition, and implementation of programs on behalf of the client.

Plada Infotech Services employs over 1400 employees across the country and presently operates through 12 offices in 12 cities with other cities being serviced remotely.