Allsec Technologies IPO Details

Incorporated in 1998, Allsec Technologies Limited is a Business Process Outsourcing (BPO) company headquartered in Chennai, Tamil Nadu, providing integrated front, middle and back-office process outsourcing solutions to clients in the United States and India.
The company's core service offerings include inbound customer care, technology helpdesk, inbound and outbound tele-services covering sales, collections, lead generation and market research, third-party quality assurance (call quality monitoring), and HR & payroll processing. The company primarily serves clients in the financial services segment, which contributes more than 65% of its revenues. Its anchor client is CompuCredit Corporation, a US-based financial services company, with whom the company has a long-term Build-Operate-Transfer (BOT) arrangement.
The company commenced commercial operations in January 2001 with an initial capacity of 100 seats and has since expanded to 700 operational seats across three facilities in Chennai — the R.A. Puram facility, the Velachery facility and an offsite facility at client premises. As of January 31, 2005, the company had 1,470 employees. It is also in the process of setting up a new 1,000-seat facility at Velachery, Chennai in three phases, which would take its total capacity to 1,700 seats by December 2005.
The company operates as a 100% Export Oriented Unit under the STPI scheme and is ISO 9001:2000 certified, with BS 7799 certification in progress. It has a wholly owned subsidiary, Allsectech Inc., incorporated in Delaware, USA, which handles business development and client relationships in the US market, operating out of Princeton, New Jersey.
Key strengths include a proven multi-channel delivery model across voice, email, web chat and offline processing, robust disaster recovery infrastructure with trans-oceanic fibre optic redundancy achieving over 99% uptime, proprietary quality assurance techniques, an in-house training team capable of training 300 agents per month, and a cost-effective client acquisition strategy with a small senior front-end team based in the US and UK.